Privacy Policy

Venore is an event discovery and ticketing platform operated by SC-I Co (“Venore”, “we”). For questions about this policy or your data, email hello@venore.events.

When you buy a ticket, the organizer of that event also receives your details so they can run the event and, with your consent, keep in touch. For that purpose the organizer is a separate data controller; their use of your data is governed by their own policies as well as the rules we impose on them below.

• Account details — name, email address, password (stored hashed), and if you sign in with Google, the name and email Google shares with us.
• Purchase details — the tickets you buy, order totals, and a reference to your payment. Card numbers are handled entirely by Stripe and never touch our servers.
• Consent choices — whether you have agreed to hear from organizers by email, and any changes to that choice, with the time and source recorded.
• Activity — events you save, organizers you follow, comments you post, messages you exchange with organizers, and check-in scans at the door.
• Technical data — IP address, browser and device information, and error reports needed to keep the service secure and working.

• To sell and deliver tickets, send order confirmations and admit you at the door (performance of a contract).
• To give the organizer of an event you bought a ticket for your name, email and order details so they can run the event (performance of a contract) and, only where you have consented, contact you about future events.
• To keep the platform safe: fraud prevention, abuse reports, rate limiting and security monitoring (legitimate interests).
• To improve the service using aggregate, non-identifying analytics (legitimate interests).
• To meet legal obligations such as tax and accounting records.

We do not sell personal data and we do not run third-party advertising on Venore.

Organizers can only message you inside Venore if you hold a ticket to one of their events. You can mute or block any organizer, and you can turn off organizer messages entirely in your account settings. Marketing email from organizers requires your consent; every such email carries an unsubscribe link that works without signing in.

• Event organizers — as described above.
• Stripe — payment processing and payouts.
• Supabase — database, authentication and file storage (hosted in the EU).
• Vercel — application hosting.
• Resend — transactional and consented marketing email delivery.
• Sentry — error monitoring, with personal identifiers removed before reports are sent.
• Cloudflare — bot protection on sign-up and sign-in.
• Google — only if you choose to sign in with Google.

We may also disclose data where the law requires it or to protect the rights and safety of users.

Data is stored in the European Union and the United Kingdom. Where a provider processes data outside the UK or EU, transfers are covered by standard contractual clauses or an adequacy decision.

We keep your account for as long as it exists. Order and ticket records are kept for six years for tax and dispute purposes. Messages and comments are kept while your account exists or until removed. Security logs are kept for up to twelve months.

Under UK GDPR you can ask us to access, correct, delete or export your data, to restrict or object to processing, and you can withdraw consent at any time. Email hello@venore.events and we will respond within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Venore uses only essential cookies: your session, your last-used space, and a short-lived campaign reference when you arrive from an organizer’s email so their message can be credited. We set no advertising or cross-site tracking cookies.

We will post any changes here and update the date above. If a change materially affects how we use your data, we will tell you by email or in the app first.

See also our Terms of Service.